Thank you for choosing Coman! We are committed to providing high-quality products and ensuring a hassle-free shopping experience for you. If you are not completely satisfied with your purchase, we offer a convenient return service.
Eligibility for Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@comanstore.com.
If your return is accepted, we'll let you know how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@comanstore.com.
Return Process And Requirements
1. Photo Documentation
Please take clear photos of the packaging and the shipment process (including the condition of the outer box, sealing, and shipping documents) and send these photos to us. Returns without these photos will not be accepted.
2. Packaging Requirements
Please package the item carefully to avoid damage during transit.
3. Return Tracking
Provide the tracking number from the courier (e.g., UPS tracking number) when you ship the item back, so we can monitor the return shipment.
4. Return Shipping Costs
Return shipping costs will be borne by the customer unless the return is due to a product defect.
5. Inspection Upon Receipt
Upon receiving the returned item, we will conduct an inspection. If damage caused by misuse, human factors, or abnormal use is found, the return or refund will be denied.
6. Inclusion of Accessories
All original accessories must be included with the return. Missing accessories or incomplete items may result in refusal of the return or deduction from the refund amount.
7. Product Condition
Please ensure all accessories are included and the product is in resalable condition; otherwise, the return may be refused or the refund reduced.
8. Refund Processing Time
After we receive and inspect the returned product, please allow 5–7 business days for the refund to be processed. Refunds will be made using the original payment method unless otherwise agreed.
9. Return Authorization
Please obtain authorization from us before returning the product. Unauthorized returns may not be processed.
10. Non-Returnable Items
Customized products, special promotions, or clearance items may not be eligible for return or refund. Please confirm before placing such orders.
11. Customer Responsibility for Return Shipment
Customers bear the risk of loss or damage during the return shipment. We recommend using a trackable and insured shipping service.
12. Customer Support Contact
For any questions or to request return authorization, please contact our customer support team at:
📧 info@comanstore.com
🌐 www.comanstore.com
Thank you for your understanding and cooperation. If you have any questions, please feel free to contact our customer support team.
Cases NOT covered by the 30-Day Money-Back Guarantee
For orders delivered to freight forwarding services, we are not responsible for any package lost in transit from the courier service point to the final physical address, and no refunds will be issued.
You may request a refund within 14 days after receiving the product, as long as it is unused and in its original condition. If the product has no issues, refund requests after this period will not be accepted.
How long does it take to get a refund?
Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7 business days, depending on the bank or credit card issuer.
The refund will be returned to the original payment account. If you have any special requests, please let us know in advance.
Lost Package / Package Issue
・Package status shows ‘in transit’ for 7-15 days or less: This situation may be quite standard, so we kindly ask you to wait patiently or contact the carrier directly. Should the package remain ‘in transit’ for more than 15 days (excluding special products and remote countries), please reach out to us at Contact Coman, and we will take the necessary steps to investigate the case with the carrier and ensure proper follow-up.
・Package arrive Damaged: Should you receive a damaged package, please contact us at Contact Coman within 7 days of delivery. Unfortunately, claims made after this period cannot be accepted. You will be required to provide photographs or videos of both the external packaging and the damaged products. We will respond within 1-2 business days to evaluate the situation, at which point we will determine whether a replacement or refund is appropriate.
・Package Lost: If you suspect that your package has been lost, please contact us at Contact Coman within 7 days of the expected delivery date; we regret that we cannot accept claims submitted after this time frame. A detailed description of the situation will be required when you contact us. An agent from our team will respond to your inquiry within 1-2 business days, and after assessing the specific situation, a decision will be made whether to reship the item or issue a refund.
Please verify the shipping address on your order. If the address provided is incorrect, kindly note that Coman will NOT be held responsible for any issues arising from the incorrect information.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Coman are covered by an extensive warranty, which starts from the date of purchase.
Coman's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
For items purchased from third-party platforms within the last 30 days, we recommend reaching out to the original seller for assistance. If you fail to get contact with the original seller, contact us.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Coman will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:
・Buyer must provide sufficient proof of purchase
・Coman must document what happens when buyers troubleshoot the product
・The defective item’s serial number and/or visible proof depicting the defect are required
・It may be necessary to return an item for quality inspection
・For defective items that Coman needs to have returned, warranties on those replacements are voided if the wrong item is returned to Coman or if the defective item is not returned.
・All returned packages shall not be sent back to the original delivery address, please contact customer service before returning, customer service will send the correct return address.
Valid proof of purchase:
・Order number from online purchases made through Coman
・Sales invoice
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
・Returning products for any reason other than a proven defect
・Warranty claims on items taken outside the original country of purchase
・Buyer’s accidental returns
・Returning personal items
・Returning items claimed to have defects but found by Coman quality control to be in working condition
・Returning defective items in international shipping
・Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
・If the return is due to our error (such as an incorrect or defective item), we will cover the return shipping costs.
Not Covered Under Warranty:
Products without sufficient proof of purchase
・Lost or stolen products
・Items that have expired their warranty period
・Non quality-related issues (after 30 days of purchase)
・Free products
・Repairs through 3rd parties
・Damage from outside sources
・Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Coman is not liable for:
Loss of data incurred from use of Coman products
When returning items with a prepaid shipping label provided by Coman, Coman takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Coman does not provide refunds for items damaged in transit for non-quality related warranty claims.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
